Salon Policies
Please review the following policies before booking an appointment. By booking with Gelled by Audrey, you acknowledge that you have read and agree to these policies.
Appointments
EARLY ARRIVAL
If you arrive more than 5 minutes before your scheduled appointment time, please wait in your car or in the salon waiting area. You may text me when you arrive or come into the salon, but please do not enter my nail room too early. I will let you know when I am ready for you.
LATE ARRIVAL
I offer a 15-minute grace period for late arrivals. If you are more than 10 minutes late, your original design may need to be simplified or changed to a solid color depending on the remaining appointment time. After 15 minutes, your appointment will be cancelled and you will be asked to reschedule. The cancellation/no-show policy will apply.
CANCELLATION / NO-SHOW
A 50% fee will be charged for cancellations made within 48 hours of your scheduled appointment time or for no-shows. This fee will be charged to the card on file.
Severe weather is the only exception.
RESCHEDULING
Appointments may be rescheduled with at least 48 hours’ notice. Rescheduling within 48 hours of your appointment will be subject to the cancellation policy.
Repeated rescheduling may require a deposit before future appointments can be secured.
DEPOSITS
A nonrefundable deposit may be required at my discretion before an appointment is secured. If a deposit is required, you will receive a payment link. Your appointment will not be confirmed until the deposit has been paid.
AFTER-HOURS APPOINTMENTS
After-hours appointments are available on select days for an additional $20 fee. Please message me for availability and more information.
Before & During Your Appointment
APPOINTMENT PREPARATION
Please arrive with clean hands and avoid applying oils, lotions, or other products to your hands or nails immediately before your appointment.
Please wash your hands and/or use the restroom before your appointment whenever possible.
Please have any necessary items, such as your phone, earbuds, or drink, ready before your appointment begins.
FOOD & DRINKS
Please do not bring or order food to eat during your appointment. You are welcome to bring a drink.
GUESTS & CHILDREN
Only one additional guest is allowed per appointment.
Please do not bring young children to your appointment.
DURING YOUR SERVICE
Please keep your hands on my desk or armrest throughout your appointment. Avoid touching your hair, clothing, phone, or other items while I am working.
Please do not touch or scratch your nails or surrounding skin while I am working. Oils and products from your hands can transfer onto the nails and affect the application.
Your nails are considered “wet” until the service is completely finished, including topcoat.
Please relax your hands during your appointment. Keeping your hands stiff or tense can make the service more difficult and may cause pain or discomfort for me.
CURING
Please place your hands completely inside the LED lamp when instructed.
Do not remove your hands from the lamp while curing unless you are instructed to do so. Removing your hands early or not placing them correctly inside the lamp may prevent your product from curing properly.
Nail Services
DESIGN CHANGES
Please have your desired color and design selected before your appointment whenever possible.
Design changes during your appointment may be limited depending on the remaining appointment time. If there is not enough time to complete the requested design, I may need to simplify the design or select an alternative.
PREVIOUS PRODUCT
If you have existing nail product from another nail technician, please let me know when booking your appointment.
Additional removal time or fees may apply. I cannot guarantee that a service can be completed over existing product if it is incompatible with the products being used or if the natural nails are damaged.
REPAIRS
If you experience a problem with your nails after your appointment, please contact me as soon as possible.
Repairs may be available depending on the condition of the nail and the cause of the issue. Repair pricing is based on the extent of the repair needed, with repairs starting at $5.
A minor crack may require a simple repair, while a nail that has broken completely may require a more extensive reconstruction, such as building the nail back out with a form.
Not all damage can be repaired. I will determine whether a repair is possible and the applicable fee based on the condition of the nail.
NATURAL NAIL & SKIN HEALTH
The health and condition of your natural nails and surrounding skin are important to me.
I reserve the right to refuse, modify, or discontinue a service if the condition of the natural nails, skin, or surrounding area makes the requested service unsafe or inappropriate.